Shipping & Returns

SHIPPING & RETURNS

MADE TO ORDER

Vintage Iran products are made to order rather than mass-produced and stored in advance.

When you place an order, your product is sent to our production partner, Printify, where it is printed, prepared and shipped to you.

This approach allows us to produce products when they are ordered and helps us avoid unnecessary overproduction.

SHIPPING

Where do you ship?

We ship to a wide range of destinations worldwide.

Available shipping destinations and shipping options are displayed at checkout.

Please note that shipping availability can vary depending on the product and destination.

How long will my order take?

Because our products are made to order, there are two stages:

Production:
Most orders are produced within approximately 2–7 business days.

Shipping:
Once your order has been produced, delivery time depends on your destination, shipping method and the fulfilment provider handling your order.

Delivery estimates shown at checkout are the best guide for your order.

Production and delivery times are estimates rather than guarantees and may be longer during busy periods, holidays, or circumstances outside our control.

Will I receive tracking information?

Where tracking is available, tracking information will be sent to you once your order has been shipped.

The carrier used may vary depending on the fulfilment provider, product and destination.

Can I change my shipping address?

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has entered production, we cannot guarantee that the address can be changed.

Please check your delivery information carefully before completing your purchase.

What happens if I enter the wrong address?

Please contact us immediately if you realise that your address is incorrect or incomplete.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply for re-shipping and a replacement is not guaranteed. Printify's policy does not generally provide a free reprint for orders affected by an incorrect or incomplete address.

Do you ship to Iran?

At present, we are unable to ship orders to Iran because Printify's fulfilment network does not currently support delivery there.

INTERNATIONAL ORDERS

Do I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer.

Customs requirements and charges vary by country, and Vintage Iran cannot control or predict these costs.

Can customs delay my order?

Yes.

International deliveries can occasionally be delayed by customs processing, local postal services or other circumstances outside our control.

RETURNS & EXCHANGES

BECAUSE OUR PRODUCTS ARE MADE TO ORDER

Our products are produced specifically after an order is placed.

For this reason, we generally do not accept returns or exchanges simply because you changed your mind, ordered the wrong size or selected the wrong colour.

Please carefully review the product description and size guide before placing your order.

This reflects the return and exchange limitations of our print-on-demand fulfilment model.

What if my product arrives damaged or defective?

If your product arrives damaged, defective, incorrectly printed, or otherwise has a manufacturing or fulfilment issue, please contact us.

We will work with our fulfilment partner to investigate the issue and, where appropriate, arrange a replacement or refund.

We generally require issues to be reported within 30 days of delivery, together with clear photographic evidence of the problem. You do not normally need to return a damaged product.

What should I do if there is a problem with my order?

Please contact us at:

[INSERT CUSTOMER SUPPORT EMAIL]

Include:

Your order number
A description of the problem
Clear photographs of the product
Clear photographs of the packaging, where relevant

Please do not send an item back before contacting us.

We will review the issue and let you know what happens next.

What if I receive the wrong product?

If you receive a different product from the one you ordered, please contact us as soon as possible with your order number and a clear photograph of the item received.

We will investigate the issue and arrange an appropriate resolution.

What if I ordered the wrong size?

Please check the size guide carefully before ordering.

Because products are made specifically for each order, we generally cannot accept returns or provide replacements where the correct product was supplied but the customer selected the wrong size.

We do not cover reprints or refunds for customer-selected sizing or colour changes.

What if I simply don't like the product?

We want you to love your Vintage Iran purchase.

However, because our products are made to order, we generally cannot accept returns based solely on a change of mind, preference, or incorrect size/colour selection.

If there is a genuine product defect or fulfilment error, please contact us and we'll be happy to help.

REFUNDS

Where a refund is approved, we will process it using the original payment method where applicable.

The time it takes for the funds to appear in your account may depend on your payment provider or bank.

ORDER CANCELLATIONS

Because orders are sent to production shortly after purchase, cancellation requests must be made as soon as possible.

If your order has already entered production, we may be unable to cancel it.

Please contact us immediately if you need to request a cancellation.

IMPORTANT INFORMATION

Delivery estimates

Delivery dates shown at checkout are estimates and are not guaranteed.

Production times can be affected by product availability, seasonal demand, holidays and other circumstances.

Separate shipments

If your order contains multiple products, they may occasionally be produced or shipped separately depending on the fulfilment providers involved.

You may therefore receive more than one package and/or tracking number.

Our commitment

Although production and shipping are handled by our fulfilment partners, your order is still our responsibility to help resolve.

If something goes wrong, contact us and we'll do our best to put it right.

QUESTIONS?

If you have a question about an order, shipping or returns, please contact us: